Refund Policy

Refund Policy We at Magix Software want you to be completely satisfied and happy with your purchase. If you have any questions, concerns, or problems, please contact us. In the event, however, that you decide your purchase was not the right decision, we want to make things right. We are happy to offer a 1-day, money-back guarantee on all software purchases. Simply contact us within 1 day of your purchase, with details of your request, and we’ll help you or refund your money within 7 working days.

Conditions for a Declined Refund

Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds in specific cases.

We will not refund your purchase in the following situations:

• No refunds will be given after 24 hours from the initial purchase.
• If the product was downloaded but you simply changed your mind.
• If you bought a product or a package by mistake.
• If you refuse the help of our team to assist you with the software installation and set-up.
• If you claim that there is a problem with the software without providing additional details.
• Refunds do not apply to product upgrades or annual renewals.
• Due to the possibility of dishonest tactics, we reserve the right to refuse refunds on the software that we sell.
• If we determine the refund policy is being taken advantage of or is abused.
• If we detect that the software is installed on customer system or web.
• If you benefited from our free installation and setup service
• If you benefited from technical support from our team. In such cases we’ll provide a partial refund.